Cancellation Policy

At Arkeys, we process orders quickly, so please read this policy before you order.

Cancellation window

You can cancel your order within 6 hours of placing it, as long as it has not yet been sent for dispatch. Once your order has been packed or handed to our courier partner, it can’t be cancelled.

How to cancel

  1. Email us at Arkeys.in@gmail.com or message us on WhatsApp us at https://wa.me/message/A7V3A76XYB3WB1
  2. Include your order number, the name on the order, and the words “Cancel my order.”
  3. We will confirm your cancellation within [24 hours] by email or message.

Please contact us as early as you can. Requests made after the 6-hour window may not be possible to accept if the order has already been sent for dispatch.

Refunds for cancelled orders

  • Online payments (UPI, card, net banking, wallet): the full amount is refunded to your original payment method within [5-7] business days. Your bank may take a few extra days to show it.
  • Cash on Delivery (COD): nothing has been charged, so there is nothing to refund.

Orders that can’t be cancelled

  • Orders already dispatched, or handed to the courier.
  • Orders where you gave an incorrect address or phone number and the parcel is already on its way. Please see our Shipping Policy for failed deliveries.

If you receive a damaged, wrong, or defective item, please see our Return & Refund Policy.

Cancellations by us

We may cancel an order if the item is out of stock, the address or phone number can’t be reached, or there is a payment issue. If we do, we will let you know and refund any amount you paid in full within [5-7] business days.

Contact us

Email: Arkeys.in@gmail.com
WhatsApp/Phone: https://wa.me/message/A7V3A76XYB3WB1 

Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST