Shipping Policy

At Arkeys, we work with trusted courier partners to deliver your orders safely and efficiently across India.

Order Processing & Dispatch

All orders are generally processed and dispatched within 1–2 business days after the order is successfully placed.

Orders placed on weekends or public holidays may be processed on the next business day.

Delivery Time

Once your order has been dispatched, it generally takes 5–8 business days to arrive, depending on your location, courier partner, and other delivery conditions.

Delivery timelines are estimates and may occasionally be affected by weather, public holidays, operational issues, remote locations, or courier delays.

Order Tracking

Once your order has been shipped, you will receive tracking information through your registered contact details.

You can use the tracking information to check the current status of your shipment.

Failed Delivery & NDR

If a courier partner is unable to deliver your order, the shipment may be marked as an NDR (Non-Delivery Report).

Depending on the courier partner and reason for non-delivery, a reattempt may be requested. Shiprocket states that courier partners generally make up to three delivery attempts, although the exact number may vary by courier partner.

Please ensure that your phone number is reachable and that someone is available to receive the parcel when delivery is attempted.

Return to Origin (RTO)

If an order cannot be delivered after the applicable delivery attempts, it may be marked as RTO (Return to Origin) and returned to the original pickup location.

Shiprocket charges sellers for RTO shipments, with the applicable amount depending on factors such as shipment weight and delivery zone.

Incorrect Address or Contact Details

Please make sure your shipping address, PIN code, and contact number are entered correctly at checkout.

Arkeys is not responsible for delivery failure caused by an incorrect or incomplete address or unreachable contact number.

Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you place your order.

Need Help?

For any questions regarding your shipment, please contact our customer support team through the contact information provided on the Arkeys website.

Thank you for choosing Arkeys.