FAQs

Frequently Asked Questions

1. What is Arkeys?
Arkeys is a women’s self-care brand focused on simple, effective products that make looking after yourself feel easy and enjoyable. From smoother feet to everyday glow-ups, we create self-care you can do at home, on your own time.

2. What is the Foot Callus Remover?
It’s a rechargeable, electric tool that gently buffs away dry, hardened skin from your heels and feet. No blades and no harsh scraping, just a smooth roller that does the work for you.

3. How does it work?
Turn it on, choose your speed, and glide the roller head over dry, rough areas like your heels and the sides of your feet. The rotating head exfoliates dead skin so your feet feel softer and smoother after each use.

4. What comes in the box?
You’ll receive the Foot Callus Remover, 2 roller heads (one for scrubbing, one for exfoliation), and a charging cable.

5. How long does the battery last?
A full charge gives you up to 1 hour of use, which is plenty for multiple sessions between charges. It’s rechargeable, so there are no batteries to replace.

6. Is it safe to use? Will it hurt?
It uses a roller head so there’s no cutting involved. Use light pressure, start on the lower speed, and stop if you feel any discomfort. Don’t use it on broken, irritated, or injured skin. If you have diabetes, poor circulation, or a skin condition, please check with your doctor first.

7. Can I use it in the shower?
Yes, it’s water resistant. Most women get the best results on dry feet, and you should always follow the instructions in the box.

8. How often should I use it?
Once or twice a week is enough for most people. Finish with your favorite foot cream to keep skin soft and hydrated.

9. How long does delivery take?
Orders are generally delivered within 5–7 business days. Delivery times may vary depending on your location and courier service.

10. Do you offer Cash on Delivery (COD)?
Yes, COD may be available for eligible locations. The available payment options will be shown at checkout.

11. How can I track my order?
Once your order has been shipped, you’ll receive tracking information through your registered contact details.

12. Can I cancel my order?
Orders can be cancelled before they are shipped. Once an order has been dispatched, cancellation may no longer be possible.

13. What is your return/refund policy?
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order details and photographs (or a short video). Our team will review the issue and assist you.

14. Does it come with a warranty?
Yes, the Foot Callus Remover comes with a 1 year warranty against manufacturing defects. Contact our support team with your order details and we’ll help you.

15. Are your products authentic?
Yes. We source our products through trusted suppliers and aim to provide genuine, quality products to every customer.

16. How can I contact Arkeys?
You can reach our support team through the Contact Us menu on our website. We’re happy to help with questions about your product, order, or delivery.