Privacy Policy

Last Updated: September 28, 2026

At Arkeys, we respect your privacy and are committed to protecting the personal information you provide when you visit our website or place an order.

This Privacy Policy explains what information we collect, how we use it, and how we protect it.

1. Information We Collect

When you visit or make a purchase from Arkeys, we may collect information such as:

Your name

Email address

Phone number

Billing and shipping address

Order and purchase details

Payment-related information

Information you provide when contacting customer support

Device and website usage information, such as IP address, browser type, and pages visited

We only collect information that is reasonably necessary to operate our website and provide our services.

2. How We Use Your Information

We may use your information to:

Process and deliver your orders

Confirm and communicate about your purchases

Provide customer support

Process payments

Send order updates and shipping information

Improve our website, products, and customer experience

Detect and prevent fraudulent or unauthorized activity

Comply with applicable legal requirements

With your consent, we may also use your contact information to send promotional or marketing communications. You may unsubscribe from marketing communications at any time.

3. Payment Information

Payments may be processed through third-party payment providers. Arkeys does not generally store your complete debit card, credit card, or banking credentials on its own servers.

Your payment information may be handled by the payment provider according to its own privacy policy and security practices.

4. Shipping and Delivery

To fulfill your order, we may share necessary information such as your name, phone number, shipping address, and order details with our logistics and delivery partners, including services used through Shiprocket.

This information is shared only to help process and deliver your order.

5. Third-Party Service Providers

We may use third-party services to operate our business, including:

Shopify for our online store

Payment gateways for processing payments

Shiprocket and its associated courier partners for shipping and delivery

Analytics, advertising, or communication services where applicable

These service providers may process your information as necessary to provide their services.

6. Cookies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand how visitors use our website, and support advertising or analytics.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Data Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and complying with applicable legal obligations.

9. Your Choices

Depending on applicable law, you may have rights regarding your personal information, including requesting access to, correction of, or deletion of certain information.

You may also contact us regarding your personal information or unsubscribe from marketing communications.

10. Children's Privacy

Our website is not intended for children to provide personal information without appropriate parental or guardian involvement.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or legal requirements.

Any updated version will be posted on this page with a revised “Last Updated” date.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, you can contact us at:

Arkeys
Email: arkeys.in@gmail.com
Address: Balaji Nagar, Chhindwara, Madhya Pradesh – 480001
Phone: Whatsapp us